Privacy Policy

This Privacy Policy explains how Shed Ora collects, uses, stores, and protects your personal information when you visit our website, place an order, or contact our customer support team.

1. About Us

Trading Name: Shed Ora
Company Name: SHEDS ALIVE LIMITED
Company Number: 11297589
Address: 1 Peach Street, Wokingham, Berkshire, United Kingdom, RG40 1XJ
Email: support@shedora.co.uk
Phone: +44 7832 742817

2. Information We Collect

We may collect personal information including:

• Your full name

• Billing and delivery address

• Email address

• Telephone number

• Order and purchase details

• Payment-related information

• Customer service communications

• IP address, browser information, and device data

• Website activity and cookie information

Payment information is processed securely by our payment providers. We do not normally store your complete card details.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Arrange shipping and delivery

• Process returns, cancellations, and refunds

• Send order confirmations and delivery updates

• Respond to customer enquiries

• Prevent fraud and protect our website

• Improve our products, services, and website

• Comply with legal, tax, and regulatory obligations

Where permitted by law, we may also use your information for marketing communications if you have provided the appropriate consent.

4. Legal Basis for Processing

We process personal information where necessary to:

• Perform a contract with you, such as fulfilling an order

• Comply with our legal obligations

• Pursue legitimate business interests

• Protect our customers and business against fraud

• Act on your consent where consent is required

You may withdraw your consent at any time where processing is based on consent.

5. Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to operate our business, including:

• Payment processors

• Delivery and courier companies

• Website and hosting providers

• Customer support and technology providers

• Fraud prevention services

• Professional advisers

• Government or regulatory authorities where legally required

We only share information that is reasonably necessary for the relevant service.

6. Payments

Payments made through our website are handled by secure third-party payment providers.

For questions about a transaction relating to your Shed Ora order, please contact support@shedora.co.uk.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning correctly

• Remember your preferences

• Maintain shopping cart functionality

• Understand how visitors use our website

• Improve website performance

• Support analytics and marketing where permitted

You can manage cookies through your browser settings and, where available, our website cookie controls.

Please refer to our Cookie Policy for additional information.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Certain records may need to be retained for longer periods to comply with legal, accounting, tax, fraud prevention, or regulatory requirements.

9. How We Protect Your Information

We use reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online system can guarantee absolute security.

10. Your Data Protection Rights

Depending on applicable UK data protection law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information in certain circumstances

• Request restriction of processing

• Object to certain processing

• Request transfer of your information

• Withdraw consent where processing relies on consent

To exercise your rights, please contact support@shedora.co.uk.

We may need to verify your identity before processing a request.

11. Marketing Communications

If you have agreed to receive marketing communications, you may unsubscribe at any time by using the unsubscribe option in our communications or contacting us directly.

You will still receive essential transactional communications relating to your orders.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.

13. Children’s Privacy

Our website and products are not intended to collect personal information from children without appropriate parental or guardian involvement.

If you believe personal information has been provided improperly, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The latest version will be published on this website.

15. Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

Shed Ora
Email: support@shedora.co.uk
Phone: +44 7832 742817

Support Hours: Monday to Friday, 9:00 AM – 6:00 PM

Company Name: SHEDS ALIVE LIMITED
Company Number: 11297589
Address: 1 Peach Street, Wokingham, Berkshire, United Kingdom, RG40 1XJ