Shipping Policy – shedora.co.uk

At Shedora, our goal is to deliver your garden and shed products to you as quickly and reliably as possible. Below you’ll find details about our shipping times, methods, costs, and other related information. We want you to know exactly what to expect when you place an order with us.

Handling Time (Order Processing)

Handling Time: 1–3 working days (Monday–Friday).
After you place your order, we typically take between 1 to 3 business days to process it before dispatch. During this handling time, we are picking and packing your items with care, and preparing them for shipment. We strive to process orders as quickly as we can — most orders will be on their way within 1-2 days. However, during very busy periods or holidays, processing might take the full 3 working days. If there is any significant delay in processing your order (for example, an item is unexpectedly out of stock or there’s a warehouse delay), we will contact you via email or phone to inform you and discuss options.

Please note that “working days” exclude weekends and public holidays. Orders placed on Friday evening or over the weekend will typically begin processing on the next business day (usually Monday).

Delivery Time

Delivery Time: 5–8 working days (after dispatch).
Once your order leaves our facility, the typical delivery timeframe is 5 to 8 working days for addresses within the United Kingdom. This means most customers will receive their purchase roughly one to two weeks from the order date, taking into account both handling and shipping time.

We use reliable shipping services to deliver your goods. The exact delivery time can depend on your location within the UK and the courier’s schedule. Urban areas might receive packages faster, whereas remote or rural locations might be closer to the upper end of the timeframe.

If you haven’t received your package within the expected timeframe, please check the tracking information (see “Order Tracking” below) or contact us for assistance. Delays are uncommon, but they can happen due to factors like inclement weather, postal strikes, or peak holiday seasons. We appreciate your patience and will work with you to resolve any delivery issues.

Shipping Rates and Methods

Shipping Charges: We aim to offer fair and transparent shipping rates. Any shipping cost (if applicable) will be calculated and displayed at checkout before you finalize your order. We currently offer standard shipping for all orders, which is the service that delivers in the 5-8 working day window mentioned above. If we offer any upgraded shipping options (such as express delivery) or free shipping promotions, those will also be presented during checkout.

Standard Shipping: Delivers in 5–8 working days after dispatch. Cost is typically a flat rate or based on order weight/size and will be shown at checkout. (Example: Standard UK delivery might be a flat fee or free over a certain order value – please refer to current checkout information for any promotions.)
Express Shipping: Currently, we do not offer expedited shipping as a standard option. If you require faster delivery, please contact us before placing your order and we will see if special arrangements can be made.

Shipping Carriers: We work with reputable carriers such as Royal Mail, Hermes/Evri, DPD, or UPS depending on the size and weight of the order. The choice of carrier may vary, but rest assured we select a service that is reliable for your region. If you have a PO Box or special address considerations, please let us know, as some couriers may require an alternate delivery address (couriers generally do not deliver to PO Boxes in the UK).

Shipping Locations

United Kingdom: We currently ship to addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland). This includes mainland UK and, in most cases, Highlands and Islands, the Isle of Man, and the Channel Islands. However, please be aware that deliveries to more remote locations (e.g., the Scottish Highlands, Northern Ireland, Isle of Man) might take a little longer than 5-8 days due to distance and transit logistics. We will provide an estimate at checkout or via email if we anticipate any unusual delays for these areas.

International Shipping: At this time, Shedora does not routinely ship internationally through our website. Our focus is on serving UK customers. If you are outside the UK and very interested in our products, please contact us directly – we might be able to arrange a special order shipment depending on the destination, but additional fees and longer delivery times would apply. Any international orders would need to be handled on a case-by-case basis by our support team.

Order Tracking

For peace of mind, we provide tracking information on most orders.

Once your order is dispatched, you will receive a shipping confirmation email. This email will contain details of the carrier and a tracking number or link (if tracking is available for your shipment method).
You can click the tracking link or enter the tracking number on the carrier’s website to see the status and estimated delivery date of your package.
If you create an account on our website, you may also log in and view your order status and tracking info in the order history section. (Guest checkout customers will rely on email notifications for updates.)
Please allow up to 24 hours after receiving the tracking info for the status to update. It may take a little time for the courier to log the package into their system.

If you do not receive a shipping confirmation within the expected processing time, please check your email’s spam/junk folder first, then feel free to reach out to us to ensure your order is on its way.

Delivery Issues and Delays

We strive to ensure every order reaches our customers without trouble, but occasionally issues can occur:

Delayed Delivery: If your parcel is taking longer than expected (beyond 8 working days from dispatch), please contact us. We will investigate the delay with the courier and keep you informed. Often, delays are resolved in a day or two, but if a package is confirmed lost by the courier, we will of course send a replacement or issue a refund for your order.
Lost or Missing Packages: All our shipments include tracking, but on rare occasions a package might get lost in transit. If the tracking has not updated for an unusually long time or shows the item as delivered but you have not received it, let us know. We may ask you to check with neighbors or your local delivery office, as sometimes carriers leave packages in a safe place or with a neighbor. If it’s truly lost, we will work with the courier on a claim and ensure you are not out of pocket. We can resend the items or refund you as appropriate.
Damage in Transit: We pack our products carefully, but if your order arrives with obvious shipping damage (e.g., a crushed box) and the item is affected, please document it and contact us immediately. If you notice damage upon delivery, it’s helpful (if feasible) to point it out to the delivery person and have it noted. We will arrange for a return of the damaged item at our expense and send a replacement or refund as needed. Your satisfaction is important, and we insure our shipments against transit damage.
Partial Deliveries: If you ordered multiple items, they will usually ship together. However, in some cases, we may ship from different warehouses or in multiple packages (for example, if one item is oversized or backordered briefly). If your order is split into multiple shipments, this will be indicated in your dispatch email, and you will receive separate tracking numbers for each package. It’s possible one package may arrive before the other by a day or two. If an item is missing from a delivered package, first verify if it’s coming separately. If not, contact us so we can correct the issue.
Failed Delivery Attempts: Our carriers typically require someone to accept the delivery. If you are not home, they may leave the package in a safe place or with a neighbor, or they may leave a card with instructions for re-delivery or pickup from a local depot/Post Office. Follow the instructions on the missed delivery card or tracking info. If you need assistance rescheduling a delivery, contact us and we’ll help if we can. Please make sure the shipping address you provide is correct and accessible to avoid delays or returns.

Click & Collect

Currently, we do not offer a click-and-collect or in-store pickup service. Shedora operates primarily as an online retailer. All orders will be delivered via our courier partners to the address you specify. If we ever introduce a local pickup option (for customers near Exmouth, for example), we will update our Shipping Policy and make that option clear during checkout.

Shipping Policy Updates

This Shipping Policy is designed to be transparent and customer-friendly. If we make any significant changes (for instance, adding new shipping options, changing carriers, or updating delivery times), we will update this page. The policy above is current as of May 17, 2025.

If you have any questions or special requests regarding shipping that aren’t answered here, please Contact Us at contact@shedora.co.uk or +44 7429 920478. We’re always happy to assist or clarify any details. Thank you for shopping with Shedora – we appreciate your business and will do our best to ensure your order arrives swiftly and safely.