Shipping Policy

At Shed Ora, we aim to provide a reliable and straightforward delivery service for all eligible orders.

1. Order Processing

Orders are normally processed within 1–4 business days after payment has been successfully received.

Business days are Monday to Friday, excluding UK public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

2. Delivery Time

Once your order has been dispatched, delivery usually takes approximately 5–10 business days.

Estimated total delivery time is therefore generally 6–14 business days, including order processing.

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, or other circumstances outside our reasonable control.

3. Dispatch Confirmation

Once your order has been dispatched, we will send a confirmation email with any available delivery or tracking information.

Please ensure the email address entered at checkout is correct.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery details, please contact us as soon as possible at support@shedora.co.uk.

We will make every reasonable effort to update the address before dispatch, but changes cannot be guaranteed once an order has entered the delivery process.

5. Delivery Delays

Occasionally, deliveries may take longer than expected due to courier delays, high demand, severe weather, public holidays, or other circumstances beyond our control.

If your order has not arrived within the expected delivery period, please contact our support team with your order number.

6. Missed or Unsuccessful Delivery

If a delivery attempt is unsuccessful, the courier may leave instructions for redelivery or collection.

Customers should follow the instructions provided by the courier where applicable.

Additional delivery charges may apply where an order is returned due to an incorrect or incomplete address supplied by the customer.

7. Damaged or Missing Orders

If your order arrives damaged, incomplete, or appears to have been lost in transit, please contact us as soon as possible.

Please provide:

• Your order number

• Your full name

• A description of the issue

• Clear photographs where applicable

Our team will review the matter and provide further assistance.

8. Contact Us

For shipping or delivery enquiries, please contact:

Shed Ora
Email: support@shedora.co.uk
Phone: +44 7832 742817

Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday, Sunday, and UK public holidays: Closed

Company Name: SHEDS ALIVE LIMITED
Company Number: 11297589

Address:
1 Peach Street
Wokingham, Berkshire
RG40 1XJ
United Kingdom