Terms & Conditions

These Terms and Conditions govern your use of the Shed Ora website and any purchases made through our store. By using our website or placing an order, you agree to these terms.

1. About Us

Trading Name: Shed Ora
Company Name: SHEDS ALIVE LIMITED
Company Number: 11297589
Address: 1 Peach Street, Wokingham, Berkshire, United Kingdom, RG40 1XJ
Email: support@shedora.co.uk
Phone: +44 7832 742817

2. Website Use

You may use our website for lawful personal and commercial shopping purposes.

You must not misuse the website, interfere with its operation, attempt unauthorised access, or use its content for fraudulent or unlawful purposes.

3. Product Information

We aim to ensure that product descriptions, specifications, images, prices, and availability are accurate.

However, minor differences in colour, appearance, packaging, or specifications may occur due to manufacturing updates, screen settings, or supplier changes.

4. Prices and Payment

All prices shown on our website are displayed in the applicable currency at checkout.

Payment must be made in full when placing an order using one of the payment methods available on our website.

If you have a question about a payment or an entry on your bank statement relating to your order, please contact support@shedora.co.uk.

5. Order Acceptance

After placing an order, you should receive an order confirmation by email.

An order is considered accepted once we have successfully processed it and confirmed that the products can be supplied.

We reserve the right to cancel or refuse an order where there is:

• A pricing or product information error

• A payment issue

• Suspected fraudulent activity

• Product unavailability

• An incorrect or incomplete delivery address

• Another reasonable operational issue

If we cancel an order after payment has been received, any applicable refund will be issued to the original payment method.

6. Shipping and Delivery

Orders are normally processed within 1–4 business days.

Once dispatched, delivery usually takes approximately 5–10 business days.

Delivery times are estimates and may be affected by courier delays, severe weather, public holidays, high demand, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please refer to our Shipping Policy for further information.

7. Cancellations

You may request cancellation before your order has been dispatched.

Please contact us as soon as possible at support@shedora.co.uk with your order number and customer details.

Once an order has been dispatched, it may need to be handled as a return after delivery.

Please refer to our Cancellation Policy for full details.

8. Returns and Refunds

Eligible products may be returned within 30 days of delivery, subject to the conditions set out in our Return & Refund Policy.

Customers must contact us before returning an item so that the correct return instructions can be provided.

Approved refunds are issued to the original payment method.

Nothing in these Terms and Conditions limits your statutory consumer rights.

9. Damaged, Faulty, or Incorrect Products

If your order arrives damaged, faulty, incomplete, or materially different from what you ordered, please contact us promptly.

We may request photographs or other reasonable information to assess the issue.

Where appropriate, we may offer a replacement, return, repair, or refund in accordance with applicable consumer law.

10. Availability

All orders are subject to product availability.

If a product becomes unavailable after you place your order, we may contact you to offer an alternative or cancel the affected item and issue an appropriate refund.

11. Intellectual Property

All website content, including text, graphics, logos, layouts, images, and other materials, is protected by applicable intellectual property laws unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our website content without prior written permission.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by law, we are not responsible for indirect or consequential losses arising from the use of our website or products.

We are also not responsible for delays or failures caused by circumstances outside our reasonable control.

13. Privacy

We process personal information in accordance with our Privacy Policy.

By using our website, you acknowledge that certain personal information may be collected and processed for purposes including order fulfilment, customer support, payment processing, fraud prevention, and legal compliance.

14. Changes to These Terms

We may update these Terms and Conditions from time to time.

Any changes will take effect when the revised version is published on our website. Your continued use of the website after an update means that the revised terms will apply to future use and orders.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Nothing in this section affects any mandatory consumer rights or legal protections available to you under applicable law.

16. Contact Us

If you have any questions regarding these Terms and Conditions, please contact:

Shed Ora
Email: support@shedora.co.uk
Phone: +44 7832 742817

Support Hours: Monday to Friday, 9:00 AM – 6:00 PM

Company Name: SHEDS ALIVE LIMITED
Company Number: 11297589
Address: 1 Peach Street, Wokingham, Berkshire, United Kingdom, RG40 1XJ